Help Center
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General
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Wholesale
We offer wholesale to all of our shoppers! Ready to start an order or have more questions? Email sales@glowskincarela.com
To learn more about wholesale you can read our blog on it here.
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Private Label
So, you want your branding on a custom cold roller, fan brush or another one of our luxury products? We offer private label orders to qualifying customers. For more information, please email us at sales@glowskincarela.com the product(s) you are interested in, as well as the quantity you would like to order. Then, we can get you more information.
Private label orders are custom-made and are final sale. Once production has begun, changes, cancellations, returns, exchanges, and refunds are not available.
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International Orders
We ship internationally all over the world! You can place your order directly on the site.
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Free Education
Read our blog posts here
Listen to our Skin and the City podcast here
Follow us here for tips and tricks
Inspo here
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Insurance
Get your discounted esthetician insurance here.
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Collaboration
We love collaborating with other brands! If you have a great idea, pitch us. You can send your collaboration idea to us at info@glowskincarela.com
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Product Policies
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Product Wear & Damage Policy
Over time and with regular use, it is normal for Kasey Boone Skincare™ products to show signs of wear. This may include tearing, staining, breaking, cracking, discoloration, or other forms of damage resulting from normal use, wear and tear, storage conditions, cleaning methods, handling, or other factors beyond our control.
Cosmetic wear, normal aging of materials, and damage resulting from improper use, storage, cleaning, modification, or handling are generally not considered manufacturing defects. If you experience any of these issues, please note that it is at the sole discretion of Kasey Boone Skincare™ to determine whether a refund, replacement, store credit, or no action will be offered.
To submit a claim, please email us at info@glowskincarela.com with the following:
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Clear photographs of the issue
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Your order number
Please note: Products purchased more than 120 days prior to the date of your claim will not be eligible for review or resolution.
We appreciate your understanding and continued support!
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Professional Use Disclaimer
Professional products, tools, educational materials, and training resources are intended to supplement professional judgment and experience.
Users are solely responsible for complying with all applicable laws, regulations, licensing requirements, sanitation standards, and industry best practices in their jurisdiction.
Kasey Boone Skincare™ is not responsible for the misuse or improper application of products, tools, techniques, or educational materials.
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Educational Content Disclaimer
All educational materials, blog content, podcasts, videos, social media content, training resources, and business guidance provided by Kasey Boone Skincare™ are intended for informational and educational purposes only.
We do not guarantee any specific skincare results, treatment outcomes, business success, financial results, client retention, or professional outcomes from the use of our products, services, education, or recommendations.
Individual results may vary.
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Autoship - Subscription
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Subscription Billing Responsibility
Customers are responsible for managing their subscription through their customer portal.
Subscription orders are automatically processed according to the selected delivery schedule. To avoid future charges, subscriptions must be canceled by the account owner before the next scheduled billing date.
Once a subscription order has been processed, it cannot be canceled, modified, refunded, or reversed.
Customers are responsible for keeping their payment information, shipping address, and contact information current.
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Cancel Autoship
You may cancel at any time.
To cancel your Autoship, please follow these steps:
>Access your Customer Portal You can access your Customer Portal in two ways: Clicking the unique Customer Portal link sent to you in your Subscription Activation email. Log into your customer account on the store's website.
>Cancel subscription Once you are in the Customer Portal, you will click the Subscriptions tab from the left-hand menu. If you no longer want to continue your subscription, click on the Actions button found next to the subscription you want to cancel and then select Cancel from the dropdown menu.
>Choose a cancellation reason On the following page, you will be prompted to choose a cancellation reason. Select the cancellation reason that closely matches your reason for canceling. Click Cancel my subscription to complete the cancellation.
All customer autoship subscriptions must be cancelled by the account owner. Customer service is unable to cancel autoship subscriptions on behalf of customers. All autoship subscriptions must be canceled by the account owner through the customer portal.
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Swap Products
Once you are logged in to your account >
View Account > Login
Scroll to the bottom of the page and select
Manage Subscriptions > Edit Active Subscription
Scroll to the bottom of the page and select
Product > Select whichever product you are switching to > Update
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Gift Autoship
Once you are logged in to your account>
View Account > Login
Scroll to the bottom of the page and select
Manage Subscriptions > Edit Active Subscription
Scroll to the bottom of the page and select
Skip > Gift this order > Enter recipient's information > Send Gift
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Use passwordless login
Quickly access your customer portal with no password required using a 4-digit code sent to your phone or email.
Sending the passwordless login 4-digit authentication code via SMS is only compatible for phone numbers from the United States and Canada. International phone numbers will receive the 4-digit code through email only.
Follow the steps below to sign with your 4-digit code:
Step 1 - Request a passwordless login code
- Navigate to your Shopify account login page.
- Below Need help accessing your subscriptions? click on the Click here text.
- In the Login window, enter your email address associated with the subscription account.
- Click the Send login code button.
Step 2 - Check your email or text message
A 4-digit authentication code is sent to your email and by text message. This code is valid for four minutes. If the code is not confirmed within that time frame, you must complete Step 1 again to send a new login code
- If you only have an email address on your account: You will only receive the 4-digit authentication code via email.
- If you have a valid phone number and email address on your account: You will receive the 4-digit authentication code through email and SMS.
Step 3 - Enter the 4-digit code into the passwordless login screen
- In your browser, return to the login screen.
- Type in the code you received by email or SMS.
- When successfully logged in, the screen is redirected to your customer portal.
If you did not receive your 4-digit code via email or SMS, try these troubleshooting steps:
- Check your email spam folder.
- Try refreshing the passwordless login page and re-enter your email address to receive a new code.
- If you have exceeded five failed login attempts, refresh your web browser to help reset the login attempts. This requires you to re-enter your email address and obtain a new 4-digit code to try again.
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Update your billing information or email
To update payment information:
- Login to the customer portal.
- Click the Payment Methods tab.
- Click Add new payment method and enter the payment method details.
- Click the Subscriptions tab and click Edit on the subscription to be updated.
- Select Payment method on the left hand side below Shipping address.
- Return to the Payment Methods tab, expand the old payment method and click Remove payment method.
If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.
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Update shipping address for a specific subscription
You can update the shipping address for a specific subscription:
- Login to your customer portal.
- Click on Subscription
- Click Edit on the subscription you want to update
- Scroll down to Shipping Address.
- Click the arrow to expand.
- Select one of the other shipping addresses.
Note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
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Update an existing shipping address
You can update existing shipping addresses from the Shipping tab:
- Login to your customer portal.
- Click on Shipping. This will display all shipping addresses on your customer account.
Click the link on a specific address will allow you to update it as needed or click on the Add New Shipping Info button to add an address.
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Skip a delivery
Log in to your customer portal to skip a delivery.
- Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions.
- Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.
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Pause
To pause your subscription, you will first need to log in to your account.
- Login to your customer portal.
- Click Subscriptions and Edit.
- Scroll to the bottom of the page and click Cancel Subscription.
- On the "Would you like to pause instead?" pop-up, select the amount of time you would like to pause your subscription.
- Take note of the next shipment date, which will reflect the pause duration.
- Click Pause Subscription.
There is no unpause button in the customer portal. If you would like to reactivate your subscription before the next shipment date, locate the paused subscription on the Subscriptions page of the customer portal and click Order now.
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Re-activate
If you want to reactivate a subscription that was previously canceled, you will first need to log in to your account.
- Login to your customer portal.
- Click Subscriptions and select the subscription product.
- Click Re-activate and confirm.
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KB Memberships
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Orders
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Where is my order? No tracking updates.
We do our best to fulfill your orders as quickly as possible. If you've received an email with tracking information but haven't seen any updates on the tracking page, please note that in some cases, carriers can take up to 20 days to scan and update tracking information. Tracking updates are controlled by the shipping carrier and may not update immediately after shipment. In some cases, carriers may take several business days to scan and update tracking information.
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If it has been 20 days or more since the last update and you purchased Route Protection, you can file a claim directly with Route here.
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If it has been 20 days or more and you did not purchase Route Protection, please file a claim with the shipping carrier (e.g., UPS, USPS, FedEx) who provided the label.
Order Cancellation Policy
Due to our automated fulfillment process, orders begin processing shortly after they are placed. For this reason, order cancellations cannot be guaranteed.
If you need assistance, contact us immediately after placing your order. While we will do our best to help, we cannot guarantee that changes or cancellations can be made once an order has entered processing.
Product Availability
Product availability is subject to change without notice. We reserve the right to discontinue products, limit quantities, or cancel orders due to inventory shortages or supply chain issues. If an item becomes unavailable after purchase, customers will be notified and any applicable refund will be issued.
Shipping Policy
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General Policy
Kasey Boone Skincare™ is not responsible for lost or stolen packages or shipping issues that occur once the package has left our facility. At that point, liability is transferred to the shipping carrier (USPS, UPS, FedEx, DHL, etc.).
We recommend monitoring your tracking information closely for updates. The shipping carrier will determine whether your package can be safely left at your delivery location. If you have concerns or need assistance, please reach out to us at info@glowskincarela.com with your name and order number, and we’ll do our best to help.
We strive to fulfill all orders as quickly and efficiently as possible:
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Small orders (23 units or less): Typically ship within 1 business day
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Wholesale orders (24 units or more): Typically ship within 4 business days (Large wholesale orders, custom orders, and private label orders may require additional processing time.)
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Processing Time vs. Shipping Time
Processing time and shipping time are separate.
Processing time refers to the time required to prepare, pack, and fulfill your order before it is transferred to the shipping carrier.
Shipping time begins once the carrier has received and scanned your package into their network.
Delivery estimates do not include processing times.
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Shipping Address Responsibility
Please review your shipping address carefully before completing your order. Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete.
While we always do our best to intercept orders and assist with address corrections when possible, our orders are processed and fulfilled automatically. As a result, we cannot guarantee that changes can be made once an order has been placed.
If an incorrect shipping address is provided at checkout, we are not liable for packages that are delayed, misdelivered, returned, or otherwise impacted due to the incorrect information provided.
For added protection, we offer Route Package Protection, which can help cover certain shipping-related issues. We strongly recommend adding Route to your order for additional peace of mind.
If you need to update your delivery address after your order has shipped, we recommend contacting the shipping carrier directly, as they may be able to assist with delivery modifications depending on the shipment status and carrier policies.
Any additional shipping charges incurred as a result of an incorrect or incomplete shipping address provided by the customer are the sole responsibility of the customer.
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Carrier Delays
Estimated delivery dates provided at checkout are estimates only and are not guaranteed.
Kasey Boone Skincare™ is not responsible for shipping delays caused by weather, natural disasters, holidays, customs processing, carrier operational delays, labor disruptions, or other circumstances beyond our control.
Shipping delays do not qualify an order for cancellation, refund, or chargeback.
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Returned to Sender Policy
If an order is returned to Kasey Boone Skincare™ due to an incorrect shipping address, failed delivery attempts, refusal of delivery, or an unclaimed package, the customer is responsible for any reshipment fees.
Original shipping charges are non-refundable.
If a returned package is eligible for reshipment, the customer must provide a valid shipping address and pay any applicable shipping charges before the order can be resent.
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Route Purchase Protection
We now offer Route Purchase Protection for added peace of mind. Route provides coverage for lost, stolen, or damaged items during shipping. Route Package Protection is provided by Route and all claims decisions are made solely by Route according to their terms and conditions.
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Route must be added at checkout and only applies to the order it is purchased with.
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If Route was purchased and you need to file a claim, you can do so here.
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Lost, Stolen or Damaged Packages
We are proud to partner with Route to offer optional package protection for eligible orders.
Route Package Protection may provide coverage for packages that are lost, stolen, or damaged during transit. Route must be added to your order at checkout and only applies to the specific order for which it was purchased.
If Route Package Protection was purchased, claims must be submitted directly through Route.
If Route Package Protection was not purchased, customers may need to work directly with the shipping carrier to investigate lost, stolen, delayed, or damaged shipments.
Kasey Boone Skincare™ is not responsible for packages once they have been transferred to the shipping carrier.
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Shipping
Kasey Boone Skincare™ uses our supplier’s standard shipping methods, which include USPS, UPS, FedEx, DHL, and other carriers.
Estimated Shipping Times:
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Order Processing: Typically within 1–5 business days depending on order volume, product availability, and seasonality.
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Domestic Shipping (U.S.): 3–7 business days, depending on location
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International Shipping: Usually within 10 business days
We make every effort to ship your order quickly:
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Small orders (23 units or less): Standard processing time is typically 1–5 business days depending on order volume and product availability.
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Wholesale orders (24 units or more): Ship as soon as 4 business days
Reminder: Always check your tracking for delivery updates. The carrier is responsible for determining if your order can be safely left at your address.
International Duties, Taxes & Customs
International customers are responsible for all duties, taxes, VAT, customs fees, import fees, brokerage fees, and any other charges imposed by their country or local government.
These charges are not included in the product price or shipping cost unless otherwise stated.
Kasey Boone Skincare™ is not responsible for delays caused by customs processing or international import procedures.
If an international shipment is refused, abandoned, or returned due to unpaid customs fees, duties, taxes, or import requirements, any additional fees incurred may be deducted from any approved refund at our sole discretion.
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Refunds & Replacements
If your order arrives damaged, please contact us within 7 days of delivery. Any refund, replacement, store credit, or other resolution will be determined at the sole discretion of Kasey Boone Skincare™ following review of the claim.
To file a claim:
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Email info@glowskincarela.com within 7 days of delivery
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Include:
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Your order number
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Photos clearly showing the damage
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A brief description of the issue
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Claims submitted after 7 days may not be eligible for review.
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Returns
All sales are final and are not eligible for return or exchange.
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Exchanges, Returns, Refunds
Refund & Return Policy
At Kasey Boone Skincare™, all sales are final. This means we do not accept cancellations, returns, exchanges, or refunds except where required by law or otherwise approved at our sole discretion.
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Damages & Order Issues
Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and determine an appropriate resolution.
To report an issue, email us at info@glowskincarela.com and include:
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Your order number
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Photos of the damaged or incorrect item(s)
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A brief description of the issue
All damage or order issues must be reported within 7 days of receiving your order, or delivery date. Failure to provide photographs or requested documentation may result in denial of the claim.
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Non-Returnable Items
All items sold by Kasey Boone Skincare™ are non-returnable, including but not limited to:
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Custom products (e.g. private label orders)
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Personal care goods (e.g. beauty and skincare products)
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Sale items
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Gift cards
If you have questions about a specific item, please contact us before placing your order.
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Terms, Policies & Legal
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Promotional Codes & Discounts
Only one promotional code may be used per order unless otherwise stated.
Promotional codes cannot be combined with other offers, discounts, or promotions unless specifically permitted.
Discounts cannot be applied retroactively to previously placed orders.
No price adjustments will be made for expired promotions, sales, or discount codes.
Pricing Errors
While we strive for accuracy, pricing errors, typographical errors, inventory discrepancies, and system errors may occasionally occur.
Kasey Boone Skincare™ reserves the right to cancel or refuse any order placed for a product listed at an incorrect price or with inaccurate information due to a system, technical, or human error.
If an order is canceled under these circumstances, any payment received will be refunded in full.
Before Filing a Chargeback
If you experience an issue with your order, please contact our customer support team before initiating a chargeback with your bank or credit card provider. Many issues can be resolved more quickly through our support team than through the chargeback process.
Chargebacks & Fraud Prevention
Kasey Boone Skincare™ reserves the right to investigate and dispute any chargeback claim that we believe to be fraudulent or inaccurate.
Supporting documentation may include order confirmations, shipment tracking information, delivery confirmation, customer communications, billing information, IP address records, and other relevant order data.
Customers are encouraged to contact us directly before initiating a chargeback so that we may attempt to resolve any concerns.
Texas Text Message (SMS) Compliance Updates
To comply with the new Texas regulations, our SMS program has been updated. Customers in Texas will no longer receive updates, promotions, and news via SMS. Thank you for your understanding. Please reach out with any questions or concerns.
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Limitation of Liability
To the fullest extent permitted by law, Kasey Boone Skincare™ shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products, services, website, educational materials, or shipping services.
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Governing Law
These policies, terms, and conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any disputes arising out of or relating to the use of our website, products, or services shall be subject to the applicable laws and courts of California, to the extent permitted by law.
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I need more help!
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Did you search for your question and find no help in our Help Center? Make sure to also search our Blogs for more information. You can do that here and also use the search icon in the top right-hand corner of the website!
Still need assistance?
Please email info@glowskincarela.com and include:
• Your full name
• Order number (if applicable)
• A detailed description of your question or concern
Providing complete information helps us assist you more quickly.
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Customer Support Response Times
Our customer support team responds to inquiries in the order received. While we strive to respond as quickly as possible, response times may vary based on order volume, holidays, launches, promotions, and weekends. Submitting multiple emails regarding the same issue may delay response times, as inquiries are handled in the order received.
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