Help Center
FAQS
_____________________________________________________________________________Wholesale
We offer wholesale to all of our shoppers! Ready to start an order or have more questions? Email sales@glowskincarela.com
To learn more about wholesale you can read our blog on it here.
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Private Label
So, you want your branding on a custom cold roller, fan brush or another one of our luxury products? We offer private label orders to qualifying customers. For more information, please email us at sales@glowskincarela.com the product(s) you are interested in, as well as the quantity you would like to order. Then, we can get you more information.
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International Orders
We ship internationally all over the world! You can place your order directly on the site.
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Free Education
Read our blog posts here
Listen to our Skin and the City podcast here
Follow us here for tips and tricks
Inspo here
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Insurance
Get your discounted esthetician insurance here.
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Collaboration
We love collaborating with other brands! If you have a great idea, pitch us. You can send your collaboration idea to us at info@glowskincarela.com
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Product Wear & Damage Policy
Over time and with regular use, it is common for Kasey Boone Skincare™ products to show signs of wear—this may include tearing, staining, breaking, cracking, or other forms of damage. If you experience any of these issues, please note that it is at the sole discretion of Kasey Boone Skincare™ to determine whether a refund, replacement, store credit, or no action will be taken.
To submit a claim, please email us at info@glowskincarela.com with the following:
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Clear photographs of the issue
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Your order number
Please note: Products purchased more than 120 days prior to the date of your claim will not be eligible for review or resolution.
We appreciate your understanding and continued support!
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KB Membership All Memberships Cancelled
First, we would like to thank all our faithful KB Members for their days, months, or years of membership. We appreciate all of your support! We are grateful for the time we could provide this service to you. However, the time has come for us to let go of our KB Membership. Effective immediately (November 1st, 2024) all current KB Memberships have been canceled and you will no longer be charged your monthly rate. There is no action needed on your part. We ask that if you have any questions regarding your membership, please contact us as soon as possible. Our customer service team will no longer provide support on any KB Membership tickets as of November 22nd, 2024.
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Autoship - Subscription
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Cancel Autoship
You may cancel at anytime.
To cancel your Autoship, please follow these steps:
>Access your Customer Portal You can access your Customer Portal in two ways: Clicking the unique Customer Portal link sent to you in your Subscription Activation email. Log into your customer account on the store's website.
>Cancel subscription Once you are in the Customer Portal, you will click the Subscriptions tab from the left-hand menu. If you no longer want to continue your subscription, click on the Actions button found next to the subscription you want to cancel and then select Cancel from the dropdown menu.
>Choose a cancellation reason On the following page, you will be prompted to choose a cancellation reason. Select the cancellation reason that closely matches your reason for canceling. Click Cancel my subscription to complete the cancellation.
All customer austoship subscriptions must be cancelled by the account owner. Customer service can NOT cancel you autoship subscription.
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Swap Products
Once you are logged in to your account >
View Account > Login
Scroll to the bottom of the page and select
Manage Subscriptions > Edit Active Subscription
Scroll to the bottom of the page and select
Product > Select whichever product you are switching to > Update
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Gift Autoship
Once you are logged in to your account>
View Account > Login
Scroll to the bottom of the page and select
Manage Subscriptions > Edit Active Subscription
Scroll to the bottom of the page and select
Skip > Gift this order > Enter recipient's information > Send Gift
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Use passwordless login
Quickly access your customer portal with no password required using a 4-digit code sent to your phone or email.
Sending the passwordless login 4-digit authentication code via SMS is only compatible for phone numbers from the United States and Canada. International phone numbers will receive the 4-digit code through email only.
Follow the steps below to sign with your 4-digit code:
Step 1 - Request a passwordless login code
- Navigate to your Shopify account login page.
- Below Need help accessing your subscriptions? click on the Click here text.
- In the Login window, enter your email address associated with the subscription account.
- Click the Send login code button.
Step 2 - Check your email or text message
A 4-digit authentication code is sent to your email and by text message. This code is valid for four minutes. If the code is not confirmed within that time frame, you must complete Step 1 again to send a new login code
- If you only have an email address on your account: You will only receive the 4-digit authentication code via email.
- If you have a valid phone number and email address on your account: You will receive the 4-digit authentication code through email and SMS.
Step 3 - Enter the 4-digit code into the passwordless login screen
- In your browser, return to the login screen.
- Type in the code you received by email or SMS.
- When successfully logged in, the screen is redirected to your customer portal.
If you did not receive your 4-digit code via email or SMS, try these troubleshooting steps:
- Check your email spam folder.
- Try refreshing the passwordless login page and re-enter your email address to receive a new code.
- If you have exceeded five failed login attempts, refresh your web browser to help reset the login attempts. This requires you to re-enter your email address and obtain a new 4-digit code to try again.
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Update your billing information or email
To update payment information:
- Login to the customer portal.
- Click the Payment Methods tab.
- Click Add new payment method and enter the payment method details.
- Click the Subscriptions tab and click Edit on the subscription to be updated.
- Select Payment method on the left hand side below Shipping address.
- Return to the Payment Methods tab, expand the old payment method and click Remove payment method.
If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings. Otherwise, you need to cancel the subscription and start a new subscription via checkout.
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Update shipping address for a specific subscription
You can update the shipping address for a specific subscription:
- Login to your customer portal.
- Click on Subscription
- Click Edit on the subscription you want to update
- Scroll down to Shipping Address.
- Click the arrow to expand.
- Select one of the other shipping addresses.
Note: This only affects the shipping/delivery address, this does not update billing information related to the method of payment.
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Update an existing shipping address
You can update existing shipping addresses from the Shipping tab:
- Login to your customer portal.
- Click on Shipping. This will display all shipping addresses on your customer account.
Click the link on a specific address will allow you to update it as needed or click on the Add New Shipping Info button to add an address.
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Skip a delivery
Log in to your customer portal to skip a delivery.
- Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions.
- Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.
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Pause
To pause your subscription, you will first need to log in to your account.
- Login to your customer portal.
- Click Subscriptions and Edit.
- Scroll to the bottom of the page and click Cancel Subscription.
- On the "Would you like to pause instead?" pop-up, select the amount of time you would like to pause your subscription.
- Take note of the next shipment date, which will reflect the pause duration.
- Click Pause Subscription.
There is no unpause button in the customer portal. If you would like to reactivate your subscription before the next shipment date, locate the paused subscription on the Subscriptions page of the customer portal and click Order now.
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Re-activate
If you want to reactivate a subscription that was previously canceled, you will first need to log in to your account.
- Login to your customer portal.
- Click Subscriptions and select the subscription product.
- Click Re-activate and confirm.
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Orders
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Where is my order? No tracking updates.
We do our best to fulfill your orders as quickly as possible. If you've received an email with tracking information but haven't seen any updates on the tracking page, please note that in some cases, carriers can take up to 20 days to scan and update tracking information.
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If it has been 20 days or more since the last update and you purchased Route Protection, you can file a claim directly with Route here.
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If it has been 20 days or more and you did not purchase Route Protection, please file a claim with the shipping carrier (e.g., UPS, USPS, FedEx) who provided the label.
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Lost, Stolen or Broken
We are proud to have partnered with Route to offer low-cost shipping insurance on your orders. All you need to do is add Route to each order prior to checkout. This will insure your order if it is lost, stolen, or broken. You can learn more about Route here. Need to file a claim? You can do that here.
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Exchanges, Returns, Refunds
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Refund & Return Policy
At Kasey Boone Skincare™, all sales are final. This means we do not accept cancellations, returns, exchanges, or refunds under any circumstances.
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Damages & Order Issues
Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and determine an appropriate resolution.
To report an issue, email us at info@glowskincarela.com and include:
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Your order number
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Photos of the damaged or incorrect item(s)
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A brief description of the issue
All damage or order issues must be reported within 7 days of receiving your order, or delivery date.
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Non-Returnable Items
All items sold by Kasey Boone Skincare™ are non-returnable, including but not limited to:
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Custom products (e.g. private label orders)
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Personal care goods (e.g. beauty and skincare products)
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Sale items
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Gift cards
If you have questions about a specific item, please contact us before placing your order.
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Exchanges
We do not offer exchanges. If you have questions before placing your order, feel free to reach out to us at info@glowskincarela.com for assistance.
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Returns
All sales are final and not eligible for returns.
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Shipping Policy
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General Policy
Kasey Boone Skincare™ is not responsible for lost or stolen packages or shipping issues that occur once the package has left our facility. At that point, liability is transferred to the shipping carrier (USPS, UPS, FedEx, DHL, etc.).
We recommend monitoring your tracking information closely for updates. The shipping carrier will determine whether your package can be safely left at your delivery location. If you have concerns or need assistance, please reach out to us at info@glowskincarela.com with your name and order number, and we’ll do our best to help.
We strive to fulfill all orders as quickly and efficiently as possible:
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Small orders (23 units or less): Typically ship within 1 business day
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Wholesale orders (24 units or more): Typically ship within 4 business days
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Route Purchase Protection
We now offer Route Purchase Protection for added peace of mind. Route provides coverage for lost, stolen, or damaged items during shipping.
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Route must be added at checkout and only applies to the order it is purchased with.
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If Route was purchased and you need to file a claim, you can do so here.
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Shipping
Kasey Boone Skincare™ uses our supplier’s standard shipping methods, which include USPS, UPS, FedEx, DHL, and other carriers.
Estimated Shipping Times:
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Order Processing: Typically within 3–5 business days after receipt
(some carriers may take up to 6–7 business days) -
Domestic Shipping (U.S.): 3–7 business days, depending on location
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International Shipping: Usually within 10 business days
We make every effort to ship your order quickly:
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Small orders (23 units or less): Ship as soon as 1 business day
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Wholesale orders (24 units or more): Ship as soon as 4 business days
Reminder: Always check your tracking for delivery updates. The carrier is responsible for determining if your order can be safely left at your address.
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Returns
All sales are final and are not eligible for return or exchange.
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Refunds & Replacements
If your order arrives damaged, you may qualify for a refund or replacement.
To file a claim:
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Email info@glowskincarela.com within 7 days of delivery
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Include:
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Your order number
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Photos clearly showing the damage
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A brief description of the issue
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Claims submitted after 7 days may not be eligible for review.
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Terms of service
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Texas Text Message (SMS) Compliance Updates
To comply with the new Texas regulations, our SMS program has been updated. Customers in Texas will no longer receive updates, promotions, and news via SMS. Thank you for your understanding. Please reach out with any questions or concerns.
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I need more help!
Did you search for your question and find no help in our Help Center? Make sure to also search our Blogs for more information. You can do that here and also use the search icon in the top right-hand corner of the website!