Shipping policy
Shipping Policy
General Policy
Kasey Boone Skincare™ is not responsible for lost or stolen packages or shipping issues that occur once the package has left our facility. At that point, liability is transferred to the shipping carrier (USPS, UPS, FedEx, DHL, etc.).
We recommend monitoring your tracking information closely for updates. The shipping carrier will determine whether your package can be safely left at your delivery location. If you have concerns or need assistance, please reach out to us at info@glowskincarela.com with your name and order number, and we’ll do our best to help.
We strive to fulfill all orders as quickly and efficiently as possible:
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Small orders (23 units or less): Typically ship within 1 business day
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Wholesale orders (24 units or more): Typically ship within 4 business days
Route Purchase Protection
We now offer Route Purchase Protection for added peace of mind. Route provides coverage for lost, stolen, or damaged items during shipping.
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Route must be added at checkout and only applies to the order it is purchased with.
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If Route was purchased and you need to file a claim, you can do so here.
Shipping
Kasey Boone Skincare™ uses our supplier’s standard shipping methods, which include USPS, UPS, FedEx, DHL, and other carriers.
Estimated Shipping Times:
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Order Processing: Typically within 3–5 business days after receipt
(some carriers may take up to 6–7 business days) -
Domestic Shipping (U.S.): 3–7 business days, depending on location
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International Shipping: Usually within 10 business days
We make every effort to ship your order quickly:
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Small orders (23 units or less): Ship as soon as 1 business day
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Wholesale orders (24 units or more): Ship as soon as 4 business days
Reminder: Always check your tracking for delivery updates. The carrier is responsible for determining if your order can be safely left at your address.
Returns
All sales are final and are not eligible for return or exchange.
Refunds & Replacements
If your order arrives damaged, you may qualify for a refund or replacement.
To file a claim:
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Email info@glowskincarela.com within 7 days of delivery
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Include:
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Your order number
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Photos clearly showing the damage
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A brief description of the issue
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Claims submitted after 7 days may not be eligible for review.
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Where is my order? No tracking updates.
We do our best to fulfill your orders as quickly as possible. If you've received an email with tracking information but haven't seen any updates on the tracking page, please note that in some cases, carriers can take up to 20 days to scan and update tracking information.
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If it has been 20 days or more since the last update and you purchased Route Protection, you can file a claim directly with Route here.
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If it has been 20 days or more and you did not purchase Route Protection, please file a claim with the shipping carrier (e.g., UPS, USPS, FedEx) who provided the label.
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Lost, Stolen or Broken
We are proud to have partnered with Route to offer low-cost shipping insurance on your orders. All you need to do is add Route to each order prior to checkout. This will insure your order if it is lost, stolen, or broken. You can learn more about Route here. Need to file a claim? You can do that here.